E-Commerce Terms and Conditions for Florist Gipsy Hill

Terms & Conditions of Sale – Flower Delivery in Gipsy Hill

These Terms & Conditions govern the use of the Florist Gipsy Hill website and all orders placed for online flower delivery throughout Gipsy Hill and the surrounding areas. Please read them carefully before making your purchase. By using this website and placing an order, you agree to be bound by the following terms. If you do not accept these Terms & Conditions, please refrain from using our services.

1. Interpretation

In these Terms & Conditions, references such as "we", "us", and "our" mean Florist Gipsy Hill. References to "you" and "your" refer to the customer using the website to make a purchase. "Products" are the floral arrangements, gifts, and items for sale on this website. This agreement applies to all customers ordering for delivery within Gipsy Hill and its surrounding areas.

2. Ordering Process

2.1. To order flowers or related products from Florist Gipsy Hill, browse our online selection, select the items required, add them to your shopping basket, and proceed to checkout.

2.2. You must provide accurate and complete delivery information when placing your order, including the recipient's name, contact details, and delivery address in Gipsy Hill or a nearby area. We cannot be held responsible for orders delayed or undelivered due to incorrect or incomplete delivery details.

2.3. After you place your order, you will receive an order confirmation on the website and via email. This confirmation is an acknowledgement of your order, not acceptance. Acceptance occurs once payment has been processed and we have dispatched the item(s).

2.4. If, for any reason, we are unable to supply the selected product (for example, due to unavailability or supply restrictions), we will notify you as soon as possible. Where possible, we will offer suitable substitution options or a full refund.

3. Product Availability and Substitutions

3.1. All products and services are subject to availability. Due to the seasonal and perishable nature of flowers, specific varieties and colours may occasionally require substitution. Our florists will substitute with products of equal or greater value and similar style and quality, always ensuring your arrangement is as close as possible to your chosen option.

3.2. By ordering with us, you authorise reasonable substitutions when necessary. If your order contains a non-floral item that becomes unavailable, we will contact you for guidance or offer a refund.

4. Prices and Payment

4.1. All prices displayed on our website are inclusive of VAT, where applicable, and are listed in British Pounds Sterling (GBP). Delivery charges, if any, are stated at checkout before your order is finalised.

4.2. Payment must be made in full before orders are processed and dispatched. We accept payment using major credit and debit cards. Other payment methods may be available and will be indicated on the website at checkout.

4.3. All cardholders are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card refuses to authorise payment, your order will not be accepted, and you will be notified at checkout.

5. Delivery Policy

5.1. We deliver across Gipsy Hill and surrounding areas. Delivery dates and estimated timescales are provided at checkout. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery times due to the nature of our products and external factors.

5.2. Deliveries are made to the address provided. It is your responsibility to ensure someone is available to accept the delivery. If the recipient is not present, our driver may leave the flowers in a safe place, with a neighbour, or follow your delivery instructions where feasible. Attempts to redeliver may incur additional charges.

5.3. We are not liable for delay or non-delivery due to circumstances beyond our control, including but not limited to adverse weather, incorrect delivery information, or external events impacting delivery services.

6. Order Amendments and Cancellations

6.1. If you wish to amend or cancel your order, please notify us as soon as possible. Cancellation requests must be made prior to the flowers being prepared or dispatched for delivery to be eligible for a full refund.

6.2. You can request amendments to delivery details or product selection prior to the order being dispatched. We will do our best to accommodate late requests, but cannot guarantee changes once the order is in preparation or out for delivery.

6.3. For cancellations made after the order has been prepared or dispatched, we reserve the right to retain part or all of the order value for costs incurred.

7. Returns, Refunds, and Complaints

7.1. Due to the perishable nature of flowers, returns are generally not accepted. Should you be dissatisfied with your order, please contact us within 24 hours of receipt, including photographs of the product where possible.

7.2. Where a product is found to be faulty or not as described, we will arrange for a replacement or a refund at our discretion. Refunds are processed to the original payment method, typically within 5-7 working days.

7.3. We value all feedback from our customers in Gipsy Hill and the surrounding areas. If you wish to make a complaint, please contact us promptly so we can resolve the issue to your satisfaction.

8. Liability

8.1. We will use reasonable skill and care in the provision of our online flower delivery service in Gipsy Hill. We do not accept liability for any indirect or consequential loss, loss of enjoyment, or loss of profit resulting from the use of our website or services.

8.2. To the fullest extent permitted by law, our liability for direct loss is limited to the amount paid by you for the Product ordered. Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence or for any matter for which it is unlawful to exclude or restrict liability.

9. Data Protection and Privacy

9.1. Your privacy is important to us. Any personal information provided to us during the order process will be handled in accordance with applicable data protection laws in the UK. We will only use your details to process your order and enhance our service to you. Further details are outlined in our Privacy Policy.

10. Intellectual Property

10.1. All content on this website, including images, descriptions, brand names, and logos, is the property of Florist Gipsy Hill, or used under licence. No part of this website may be reproduced or used without our express written permission.

11. Force Majeure

11.1. We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions that is caused by events outside our reasonable control (Force Majeure Events). Force Majeure Events include any act, event, non-happening, omission or accident beyond our reasonable control, including but not limited to strikes, lock-outs, fire, flood, weather conditions, natural disasters, or government intervention.

12. Governing Law

12.1. These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By ordering from Florist Gipsy Hill, you agree to submit to the exclusive jurisdiction of the English courts in relation to any dispute or claim arising out of or in connection with these Terms & Conditions or your use of the website.

13. Amendments to these Terms & Conditions

13.1. We reserve the right to update or amend these Terms & Conditions from time to time to comply with legal requirements or to reflect changes in our business. The revised Terms will be posted on our website. Please review these Terms & Conditions regularly to ensure you are aware of any changes. Your continued use of the website indicates your agreement to be bound by the latest version.

14. General

14.1. If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the rest shall remain in full force and effect.

14.2. No waiver by us of any breach by you of these Terms & Conditions shall operate as a waiver of any subsequent breach of the same or any other provision.

15. Area Coverage Notice

15.1. These Terms & Conditions apply to all purchases made for flower delivery services provided by Florist Gipsy Hill throughout Gipsy Hill and the neighbouring communities. If you are ordering for an address outside these regions, please refer to the relevant section of our website or contact us before placing your order.

Thank you for choosing Florist Gipsy Hill for your online flower delivery. We look forward to serving customers in Gipsy Hill and nearby areas with exceptional floral arrangements and service.