At Florist Gipsy Hill, our commitment to quality is at the heart of everything we do. We pride ourselves on being your trusted local florist, dedicated to serving both households and businesses across Gipsy Hill with beautiful, fresh blooms. Every arrangement is crafted with care, and we are passionate about providing you with flowers that arrive in immaculate condition and stay fresh for as long as possible.
We take great care in handling and delivering your flowers, but if your order arrives damaged, wilted, or in an unsatisfactory condition, please reach out to us as soon as possible. To help us resolve your issue, please keep the original packaging and take photos of both the flowers and the packaging. Claims for damaged or unsatisfactory arrangements must be made within 24 hours of delivery to qualify for a replacement or refund.
We guarantee that our arrangements are freshly prepared for delivery, using only premium quality flowers. Our fresh flower guarantee covers a minimum freshness window of 5 days from the day of delivery, provided the care instructions supplied with your arrangement are followed. Should your flowers show significant signs of wilting or decline within this time, despite proper care, please contact us promptly. Your satisfaction with every stem is our priority in Gipsy Hill and the surrounding areas.
If you are not satisfied due to damage or lack of freshness within our guarantee window, we offer two options:
All requests are assessed individually, and we aim to resolve your concerns swiftly and fairly. Please note that slight variations can occur as flowers are a natural product, but this will not affect your rights under our quality guarantee.
Your feedback is incredibly valuable to us and helps us maintain our reputation as a trusted Gipsy Hill florist. Should you have any complaints about your order, delivery experience, or overall service, we encourage you to contact us directly with the details of your concern. Please provide your order reference and as much information as possible. Our goal is to acknowledge all complaints within 2 working days and to propose a fair resolution as quickly as possible.
If the initial offer does not meet your expectations, you are welcome to appeal, and your case will be reviewed by a senior team member. We always strive to resolve matters amicably and transparently, ensuring your continued confidence and satisfaction with Florist Gipsy Hill.
As a dedicated local florist in Gipsy Hill, we’re proud to serve the households and businesses of our vibrant community. Thank you for choosing Florist Gipsy Hill – your trusted expert in fresh, high-quality flowers, delivered with care and guaranteed freshness every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
